Shipping & delivery
Relax. Your purchase comes with free shipping.(I know, I’ve been there).
I acknowledge the fact that the cost of shipping is getting higher due to fuel prices and supply issues. On the other hand, as a buyer/consumer, I understand the feeling of being caught by surprise with a hefty shipping fee when you check out.
As an artist and an entrepreneur, I want you to enjoy my art and also your purchase experience. So, while it remains economically viable, I am happy to extend free shipping to you, so that you can make an easier purchase decision. The price you see listed in my shop is what you’ll pay when you check out (excluding customs duties and taxes depending on the country).
Other things you might want to know about shipping.Where do you ship to?
Ships worldwide with tracked shipping. You will receive an email with a link to track your shipment after your order is shipped.
When will I receive my order?
Six days onwards after your order confirmation. The order fulfilment process goes like this: it usually takes two days for me to prepare your order after I receive them. Two days for production. 2 - 14 days for delivery, depending on your country of destination.
What if the delivery exceeds the above timeline?
While I will prepare your order on time, unfortunately, some situations are beyond our control. The shipment can get delayed due to mistyped or incorrectly formatted address, failed delivery attempts (i.e. no one home to receive the order), other adverse conditions (such as storms and natural disasters), custom inspection, clearance, and postal service disruptions. Please email me at hello at melinda yeoh dot com if you haven’t received your order by 30 days.
What happens if my order is damaged in transit?
Please send me an email with a photo of the order within 48 hours of receiving them. I’ll arrange a free replacement for you.
Need further help?
Please email hello at melinda yeoh dot com