One pleasant surprise after another – this should be the feeling that a customer have when dealing with you/organization.

Case in point:

Myself- on board Aeroline Pg-KL this morning, as usual my choice transport. (I’m already a happy customer). But they didn’t rest on their laurels, and continue to keep me pleasantly amused today.

Shortly after the bus departed, the attendants came up and were scanning us with digital thermometer- preventive measure of H1N1…Totally unexpected, totally PROACTIVE.

SCORE POINTS HERE.

Then, another attendant (sharply dressed in a well pressed black/white suit- I noticed the uniform changed from previous yellow & white) handed us our very own headset to enjoy our own selection of music at our seats- just like in the airplanes!

BIG POINTS HERE.

And that, are all on top of the other details which have won my heart and I’ve enjoyed previously:

• Good, SANE driver
• Punctuality
• Nice waiting lounge
• Comfy
• Air con is not crazily cold like many Bus Express Ah Kow
• NOT stop at Pudu
• Blankets, oh so soft
• Pillow, clean & huggable
• Good online ordering system
• Follow up survey sent to your email after your every trip

And they do all these for a very reasonable price RM55 Pg-KL….NO, it’s the VALUE I’m getting over the price.

For these, I’m a returning customer, and I’ll sing praises for them to everyone.

P/S: Just think of how damaging it will be  if the positive comments were negative?

P.P/S: I lurvvve being a returning customer to any establishment, services, I’m comfortable, I know what to expect for what I pay, and if the owners & workers are smart, I get to be treated a lil extra special for being a loyal customer.

Now any company that claims to want to be in business, but just dishes out bad service, lousy food, boring run of the mill feeling just makes me wonder? What on earth is their business if it’s not to solve  a customer problem, and solve it well??